Communications of the ACM
Technical opinion: Roadblocks to Web technology adoption?
Communications of the ACM
Management Science - Special issue on the performance of financial Institutions
Value Added Processes in Information Systems
Value Added Processes in Information Systems
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Commonly held perceptions (including the ones reflected in the Call for Papers for this EC-Web 2005 Conference) are 1) that the Internet is changing the way companies and organizations are working, 2) that the amount of innovation and change seems to accelerate, and 3) that further development is constrained by numerous technical issues that still need to be resolved. Preliminary analysis of developments in the websites of 120 companies from 8 industry sectors across two countries over a period of five years from 2000 – 2004 challenges these perceptions. The websites were analysed by means of a framework with 30 evaluation criteria developed from theory and leading examples of web-applications across a broad range of web-sites in Asia-Pacific, Europe and North-America. This major international study suggests that: the impact of e-business on companies and organizations differs between sectors; the rate of innovation and change does not reflect constant improvement but in some cases exhibits degraded web-capabilities over time; and that the major challenges constraining further development may be more managerial than technical.