Strategic determinates of service quality and performance: evidence from the banking industry

An Empirical Examination of the Decision to Invest in Fulfillment Capabilities: A Study of Internet Retailers

Management Science

ERP Competence-Building Mechanisms: An Exploratory Investigation of Configurations of ERP Adopters in the European and U.S. Manufacturing Sectors

Manufacturing & Service Operations Management

Why Do Software Firms Fail? Capabilities, Competitive Actions, and Firm Survival in the Software Industry from 1995 to 2007

Information Systems Research

E-business perceptions versus reality: a longitudinal analysis of corporate websites

EC-Web'05 Proceedings of the 6th international conference on E-Commerce and Web Technologies

Product-Service Systems Engineering: State of the art and research challenges

Computers in Industry

Enterprise architecture, IT effectiveness and the mediating role of IT alignment in US hospitals

Information Systems Journal

A study of B2B e-service development in China: e-service capability and customer segmentation perspective

Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business