Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing information spaces
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A principal focus of user modeling has been on modeling individuals, the aim being to support the design of interactive systems that can fluidly adapt to their users' needs. In this talk I shift the focus from interactions between a human and a computer, to interactions amongst people that are mediated by a digital system. My interest has to do with how to design online systems that can support the blend of flexibility and coherence that characterizes face to face interaction. I describe my approach, which involves creating shared visualizations of people and their activities in online situations such as chats, presentations, and auctions. This kind of visualization – which serves as a sort of inhabited model of an activity – plays a number of roles in supporting group interaction that is both flexible and coherent.