Computer Supported Cooperative Work
Designing routines: On the folly of designing artifacts, while hoping for patterns of action
Information and Organization
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This paper describes the intermediate results of a participatory ethnography of an industrial research and development (R&D) team working in the field of Human-Computer Interaction (HCI) research. A particular focus on the purpose of artefacts and how they can be used as boundary objects [8] was taken in the work. What I describe in this paper is just one part of an ongoing analysis of that data, specifically how those artefacts/boundary objects are bound up in what are described as Pentland and Feldman describe as routines [7].