Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Communications of the ACM
Organizational Routines as a Source of Continuous Change
Organization Science
Organization Science
Resources in Emerging Structures and Processes of Change
Organization Science
Emotion as a Connection of Physical Artifacts and Organizations
Organization Science
Materiality and change: Challenges to building better theory about technology and organizing
Information and Organization
Narrative Networks: Patterns of Technology and Organization
Organization Science
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
Design science in information systems research
MIS Quarterly
Investigating accountability relations with narrative networks
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Local assimilation of an enterprise system: Situated learning by means of familiarity pockets
Information and Organization
Evolving Work Routines: Adaptive Routinization of Information Technology in Healthcare
Information Systems Research
Theorizing Practice and Practicing Theory
Organization Science
"Remain Faithful to the Earth!"*: Reporting Experiences of Artifact-Centered Design in Healthcare
Computer Supported Cooperative Work
The (N)Ever-Changing World: Stability and Change in Organizational Routines
Organization Science
Connecting artefacts of R&D teams to their routines: how boundary objects are created and used
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Creative Projects: A Less Routine Approach Toward Getting New Things Done
Organization Science
Local-universality: designing EMR to support localized informal documentation practices
Proceedings of the 2013 conference on Computer supported cooperative work
Personal and Ubiquitous Computing
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Using the example of a failed software implementation, we discuss the role of artifacts in shaping organizational routines. We argue that artifact-centered assumptions about design are not well suited to designing organizational routines, which are generative systems that produce recognizable, repetitive patterns of interdependent actions, carried out by multiple actors. Artifact-centered assumptions about design not only reinforce a widespread misunderstanding of routines as things, they implicitly embody a rather strong form of technological determinism. As an alternative perspective, we discuss the use of narrative networks as a way to conceptualize the role of human and non-human actants, and to represent the variable patterns of action that are characteristic of ''live'' routines. Using this perspective, we conclude with some suggestions on how to design organizational routines that are more consistent with their nature as generative systems.