KOMPASS: a method for complementary function allocation in automated work systems
International Journal of Human-Computer Studies - Special issue on function allocation
European Journal of Information Systems
Beyond Prototypes: Challenges in Deploying Ubiquitous Systems
IEEE Pervasive Computing
IEEE Pervasive Computing
Research Commentary: The Next Wave of Nomadic Computing
Information Systems Research
Located accountabilities in technology production
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Privacy and trust issues with invisible computers
Communications of the ACM - The disappearing computer
Expected, sensed, and desired: A framework for designing sensing-based interaction
ACM Transactions on Computer-Human Interaction (TOCHI)
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Das Internet der Dinge: Ubiquitous Computing und RFID in der Praxis:Visionen, Technologien, Anwendungen, Handlungsanleitungen
Human-Machine Reconfigurations: Plans and Situated Actions
Human-Machine Reconfigurations: Plans and Situated Actions
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
Ubiquitous computing in the real world: lessons learnt from large scale RFID deployments
Personal and Ubiquitous Computing
Exploring context-awareness for ubiquitous computing in the healthcare domain
Personal and Ubiquitous Computing
Safeguards in a World of Ambient Intelligence (The International Library of Ethics, Law and Technology)
Designing routines: On the folly of designing artifacts, while hoping for patterns of action
Information and Organization
Intelligibility and accountability: human considerations in context-aware systems
Human-Computer Interaction
rfid in pervasive computing: State-of-the-art and outlook
Pervasive and Mobile Computing
Coordination in high-risk organizations: the need for flexible routines
Cognition, Technology and Work
Ethnography considered harmful
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Narrative Networks: Patterns of Technology and Organization
Organization Science
An update on privacy in ubiquitous computing
Personal and Ubiquitous Computing
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Management of Uncertainty: Theory and Application in the Design of Systems and Organizations
Management of Uncertainty: Theory and Application in the Design of Systems and Organizations
Controllable accountabilities: the Internet of Things and its challenges for organisations
Behaviour & Information Technology
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In this paper, we present a toolbox for the prospective management of organisational issues in ubiquitous computing. Ubiquitous computing applications are developed to enable new services and new ways of working, to increase management control and to improve safety. However, they may also interfere with established work practices and may have unforeseen consequences for organisations. Despite their importance, such organisational issues are rarely addressed in ubiquitous computing innovation projects. Drawing on socio-technical design approaches and existing research on organisational issues in ubiquitous computing, we have developed a toolbox containing three tools for managing organisational issues of ubiquitous computing applications in the early stage of development. The toolbox supports the realisation of hoped-for benefits of ubiquitous computing in organisations and the management of unwanted organisational issues. The "work process tool" supports the description of envisioned work processes, including flexibility and variability requirements, changing responsibilities and different points of view. The "work system tool" analyses the alignment between a ubiquitous computing application and work systems task completeness, independency and the fit between regulation opportunities and requirements. The "human controllability tool" assesses how the control capabilities of workers are enabled or constrained by the new ubiquitous computing application. We show the applicability of the toolbox using a case study of an early stage ubiquitous computing technology innovation project, where the toolbox contributed to the set-up of the field trial and the development of application guidelines.