Service robots in the domestic environment: a study of the roomba vacuum in the home
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
The use of abstraction and motion in the design of social interfaces
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Evaluating the consistency of immediate aesthetic perceptions of web pages
International Journal of Human-Computer Studies
How robotic products become social products: an ethnographic study of cleaning in the home
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Computer technology as object language: Revisiting office design
Computers in Human Behavior
User-device attachment scale development and initial test
International Journal of Mobile Communications
Designing routines: On the folly of designing artifacts, while hoping for patterns of action
Information and Organization
User experience over time: an initial framework
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
| Hi-index | 0.00 |
This paper documents emotion as integral to stakeholders' sense making of a key organizational artifact, demonstrating that emotion toward artifacts blends into emotion toward the organization. Multiple stakeholders were interviewed about an artifact of a large public transportation organization. Sense making of the artifact is shown to involve emotion in interpretations that consider three dimensions of the artifact--instrumentality, aesthetics, and symbolism. Instrumentality relates to the tasks the artifact helps accomplish, aesthetics is the sensory reaction to the artifact, and symbolism regards associations the artifact elicits. The analysis demonstrates that sense making of these three dimensions includes unsolicited emotion both toward the artifact and toward the organization. Emotion that surfaces in sense making of organizational artifacts is, thus, suggested to be what links interpretation of artifacts and attitudes toward organizations. This paper lays foundations for a theory of organizational artifacts that can guide both thoughtful research and effective management of artifacts in organizations.