Between us and them: building connectedness within civic networks

Authors:
Jennifer Stoll;W. Keith Edwards;Kirsten A. Foot
Affiliations:
Georgia Institute of Technology, Atlanta, Georgia, USA;Georgia Institute of Technology, Atlanta, Georgia, USA;University of Washington, Seattle, Washington, USA
Venue:
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Year:
2012

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Abstract

Civic networks of community-based organizations face significant challenges in working together to combat issues facing their community (e.g., gang violence, sex trafficking). In our research, we examined how local organizations tried to build and maintain connectedness over time as a network to fight child sex trafficking. We sought to understand how technology supports the social processes of connectedness in this context. Based on our analysis of the field data from this case study, we identify three categories of activities for building and maintaining connectedness. We also find that while different technologies are suited towards supporting different aspects of connectedness, there may be gaps in how adequately social media tools support connectedness in civic networks.