What is coordination theory and how can it help design cooperative work systems?
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Journal of Management Information Systems
Consumer behavior in online game communities: A motivational factor perspective
Computers in Human Behavior
The doctor as the second opinion and the internet as the first
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Comparing knowledge management in health-care and technical support organizations
IEEE Transactions on Information Technology in Biomedicine
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Decreasing revenues and increasing expenses has led many healthcare organizations to adopt newer technological applications in order to address the informational needs of their patients. One such adoption technique is to develop a more robust e-patient environment. Health care organizations may increase their effectiveness in meeting the needs of a growing e-patient population through the implementation of high-quality social networking applications such as Twitter. These applications may help to support and maintain a valuable and informed community. A literature review identifies three characteristics that have an impact on information exchange inherent to social networks: number of members, contact frequency, and type of knowledge. Data from a case study of a juvenile diabetic using Twitter helps to demonstrate these aforementioned characteristics. A framework is developed that may be used by health care organizations to better align social network objectives with expectations of an End user community (EUCY). Managerial implications of this study are discussed that can help information technology professionals as well as health administrators when implementing social networks.