Artificial Intelligence in Medicine
Effective Knowledge Management Systems for a Clinical Nursing Setting
Information Systems Management
A novel ontology for computer go knowledge management
FUZZ-IEEE'09 Proceedings of the 18th international conference on Fuzzy Systems
Self-* e-nursing: a new idea in nursing
ACM SIGSOFT Software Engineering Notes
Knowledge management integration model for IT applications with hooking RFID technology
AIKED'10 Proceedings of the 9th WSEAS international conference on Artificial intelligence, knowledge engineering and data bases
An e-patient's End-user community (EUCY): The value added of social network applications
Computers in Human Behavior
Journal of Organizational and End User Computing
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Although knowledge management (KM) tools are well established in technical support organizations, health-care organizations have only recently become aware of their benefits. This research investigates whether health care should adopt the same tools taking into account the different KM requirements in the two industries. This study analyzes narratives from key personnel in a technical support organization and a health-care organization to understand and compare their KM process components and facilitating information technology. The empirical data reveal that health care needs a personalization approach to KM focusing on new problem identification using interactive knowledge webs, while technical support relies on a codification approach for problem resolution using interpretive knowledge and a chain structure.