The computer reaches out: the historical continuity of interface design
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity theory as a potential framework for human-computer interaction research
Context and consciousness
Code and Other Laws of Cyberspace
Code and Other Laws of Cyberspace
Spam and the Social-Technical Gap
Computer
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
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Legitimacy, defined as fairness plus public good, is a proposed necessary online and physical community requirement As Fukuyama notes, legitimate societies tend to prosper, while others ignore legitimacy at their peril Online communities are social-technical systems (STS), built upon social requirements as well as technical ones like bandwidth As technical problems are increasingly solved, social problems like spam rise in relevance If software can do almost anything in cyberspace, there is still the challenge of what should it do? Guidelines are needed We suggest that online communities could decide information rights as communities decide physical action rights, by a legitimacy analysis This requires a framework to specify social rights in information terms To bridge the social-technical gap, between what communities want and technology does, rights must be translated into information terms Our framework has four elements: information actors (people, groups, agents), information objects (persona, containers, items, comments, mail, votes), information methods (create, delete, edit, view, move, display, transfer and delegate), and the information context The conclusions apply to any social-technical community, and we apply the framework to the case of Wikipedia.