Agile customer engagement: a longitudinal qualitative case study
Proceedings of the 2006 ACM/IEEE international symposium on Empirical software engineering
Process fusion: An industrial case study on agile software product line engineering
Journal of Systems and Software
A longitudinal case study of an emerging software ecosystem: Implications for practice and theory
Journal of Systems and Software
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FIRM was established in 1996, and has 70 employees in 4 offices (Oslo, London, New York and San Francisco). FIRM delivers one software product: Confirmit. Confirmit is a web-based application which enables organizations to gather, analyze and report key business information across a broad range of commercial applications. Confirmit can be applied to any information-gathering scenario, but its three main data sources are: Customer Feedback, Market Feedback and Employee Feedback.