A voice-enabled assistant in a multi-agent system for e-government services

Authors:
Emerson Cabrera Paraiso;Jean-Paul A. Barthès
Affiliations:
Laboratoire Heudiasyc, Université de Technologie de Compiègne, Compiègne, France;Laboratoire Heudiasyc, Université de Technologie de Compiègne, Compiègne, France
Venue:
ISSADS'05 Proceedings of the 5th international conference on Advanced Distributed Systems
Year:
2005

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Abstract

This paper describes the design of a voice-enabled Personal Assistant to support users (civil servants) advising citizens in an e-Government multi-agent system. We present the assistant intelligent interface architecture, emphasizing the role of ontologies to knowledge handling and how the natural language dialogue is conducted. We also present a system overview, where agents are encapsulated as WEB Services. The main goal of this approach is to offer a system capable of performing tasks through an intuitive interface, allowing experienced and less experienced users to interact with it in an easy and comfortable way.