The role of trust in outsourced IS development projects
Communications of the ACM
Initial trust, perceived risk, and the adoption of internet banking
ICIS '00 Proceedings of the twenty first international conference on Information systems
Making a World of Difference: It in a Global Context
Making a World of Difference: It in a Global Context
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Evaluating Offshore IT Outsourcing in India: Supplier and Customer Scenarios
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
Trust-building mechanisms utilized in outsourced IS development projects: a case study
Information and Management
Managing cross-cultural issues in global software outsourcing
Communications of the ACM - Human-computer etiquette
eSourcing Capability Model for Client Organizations (eSCM-CL)
eSourcing Capability Model for Client Organizations (eSCM-CL)
Forces affecting offshore software development
EuroSPI'05 Proceedings of the 12th European conference on Software Process Improvement
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Offshore outsourcing and teams working across national borders have become a fact. Management experiences difficulties when applying traditional management approaches, because of the increased complexity of global organizations and global partnerships and their dependency on people with different underlying norms, values and beliefs. Cultural sensitivity is a core issue. Trust, an issue embedded in culture, is utmost important for global organizations and global outsourcing partnerships. In this paper we investigate the phenomenon of trust by analyzing the characteristics, their interconnection and identification in the software outsourcing context. Our findings reveal the importance of trust in software outsourcing relationships and the recognition that trust is culture bound and therefore prompts for special caution and cultural awareness. The advantages gained in outsourcing relationships which could demonstrate trust between partners were improved communication, efficiency and output of Information Systems (IS) development projects, as well as mitigation of opportunistic behavior.