Situation awareness in emergency medical dispatch
International Journal of Human-Computer Studies
Distributed cognition at the crime scene
AI & Society
Engineering interactive computer systems for medicine and healthcare (EICS4Med)
Proceedings of the 3rd ACM SIGCHI symposium on Engineering interactive computing systems
DiCoT: a methodology for applying distributed cognition to the design of teamworking systems
DSVIS'05 Proceedings of the 12th international conference on Interactive Systems: design, specification, and verification
Supporting field investigators with PVS: a case study in the healthcare domain
SERENE'12 Proceedings of the 4th international conference on Software Engineering for Resilient Systems
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We propose a constructive procedure for building a distribut-ed cognition model of a system out of contextual / ethnographic data. We then show how such a model can be conveniently used for studying, in a repeatable and justifiable way, if a system correctly implements selected user-centred design principles. Our approach thus complements user studies in that it enables reasoning about the situated use of a teamwork system even before direct user involvement. We have applied our procedure to a healthcare case study. In particular, we have re-analysed a well-known adverse incident that led to a fatality and for which a comprehensive investigation report is in the public domain. By reasoning about the distributed cognition model, we identified several issues that were not addressed in the incident report nor in other subsequent analyses.