Automated Telephone Conversations to Assess Health Behavior and Deliver Behavioral Interventions
Journal of Medical Systems - special issue: volume II. the international health evaluation conference, 1996
COVER STORY SUPPLEMENT: Project Masiluleke
interactions - Catalyzing a Perfect Storm
HIV health information access using spoken dialogue systems: touchtone vs. speech
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Design opportunities for supporting treatment of people living with HIV / AIDS in India
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
A new research challenge: persuasive technology to motivate healthy aging
IEEE Transactions on Information Technology in Biomedicine
Principles for simplifying translation of marathi terms in mobile phones
IHCI'10 Proceedings of the 2010 international conference on Interaction Design & International Development
Beyond strict illiteracy: abstracted learning among low-literate users
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
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The rapid increase in mobile penetration has cut through the literacy barriers even in the developing countries. It has paved a way for technological interventions in healthcare domain, using the mobile platform such as Interactive Voice Response Systems (IVRS). Over the past few years, IVRS have been looked upon as an intervention in frequent and non-frequent but time-critical health support systems for chronic diseases. We present an IVRS-based solution for a low-resource setting, to ameliorate the problems of People living with HIV/AIDS (PLHA). We discuss the strategy to deal with frequently and non-frequently used menus. We describe a style of interface added especially to meet the problem of selection of multiple and overlapping options. We highlight the use of flat messages (like health tips) and IRV-based quiz to provide information and shape users' understanding of the disease. We describe and discuss comparative study of usability evaluations of our system conducted with low literate rural users (independent of their HIV/AIDS status) in two villages of Maharashtra (India) in Marathi, the local language. Training provided to the users overcomes the problem of inability of abstract thinking in low literate users.