The rationale of e-health evaluation: the case of NHS Direct

  • Authors:

  • Hamid Alalwany;Sarmad Alshawi

  • Affiliations:

  • Brunel Business School, Brunel University, Kingston Lane, Uxbridge, Middlesex UB8 3PH, UK.;Brunel Business School, Brunel University, Kingston Lane, Uxbridge, Middlesex UB8 3PH, UK

  • Venue:
  • International Journal of Business Information Systems
  • Year:
  • 2012

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Abstract

An important area of research is that of the evaluation of e-health services. A holistic e-health evaluation framework should address the aspects that are hampering healthcare services from embracing the full potential of information and communication technologies towards successful e-health initiatives. Towards building a holistic evaluation framework for e-health services, this paper is intended to examine the rationale of e-health evaluation, as the paper argues that this aspect should be addressed first in the development of such a framework. NHS Direct which is one of the largest e-health services in the world has been chosen to discuss and validate a set of evaluation rationales and their applicability in practice.