Analyzing and predicting question quality in community question answering services

  • Authors:
  • Baichuan Li;Tan Jin;Michael R. Lyu;Irwin King;Barley Mak

  • Affiliations:
  • The Chinese University of Hong Kong, Hong Kong, Hong Kong;The Chinese University of Hong Kong, Hong Kong, Hong Kong;The Chinese University of Hong Kong, Hong Kong, Hong Kong;AT&T Labs Research, San Francisco, CA, USA;The Chinese University of Hong Kong, Hong Kong, Hong Kong

  • Venue:
  • Proceedings of the 21st international conference companion on World Wide Web
  • Year:
  • 2012

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Abstract

Users tend to ask and answer questions in community question answering (CQA) services to seek information and share knowledge. A corollary is that myriad of questions and answers appear in CQA service. Accordingly, volumes of studies have been taken to explore the answer quality so as to provide a preliminary screening for better answers. However, to our knowledge, less attention has so far been paid to question quality in CQA. Knowing question quality provides us with finding and recommending good questions together with identifying bad ones which hinder the CQA service. In this paper, we are conducting two studies to investigate the question quality issue. The first study analyzes the factors of question quality and finds that the interaction between askers and topics results in the differences of question quality. Based on this finding, in the second study we propose a Mutual Reinforcement-based Label Propagation (MRLP) algorithm to predict question quality. We experiment with Yahoo!~Answers data and the results demonstrate the effectiveness of our algorithm in distinguishing high-quality questions from low-quality ones.