Characterizing web use on smartphones

Authors:
Chad Tossell;Philip Kortum;Ahmad Rahmati;Clayton Shepard;Lin Zhong
Affiliations:
Rice University, Houston, Texas, United States;Rice University, Houston, Texas, United States;Rice University, Houston, Texas, United States;Rice University, Houston, Texas, United States;Rice University, Houston, Texas, United States
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2012

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Abstract

The current paper establishes empirical patterns associated with mobile internet use on smartphones and explores user differences in these behaviors. We apply a naturalistic and longitudinal logs-based approach to collect real usage data from 24 iPhone users in the wild. These data are used to describe smartphone usage and analyze revisitation patterns of web browsers, native applications, and physical locations where phones are used. Among our findings are that web page revisitation through browsers occurred very infrequently (approximately 25% of URLs are revisited by each user), bookmarks were used sparingly, physical traversing patterns mirrored virtual (internet) traversing patterns and users systematically differed in their web use. We characterize these differences and suggest ways to support users with enhanced design of smartphone technologies and content.