Do small IT firms benefit from higher process capability?

  • Authors:

  • Matthew Swinarski;Diane H. Parente;Rajiv Kishore

  • Affiliations:

  • The Behrend College, Sam and Irene Black School of Business, Penn State Erie;The Behrend College, Sam and Irene Black School of Business, Penn State Erie;State University of New York at Buffalo

  • Venue:
  • Communications of the ACM
  • Year:
  • 2012

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Abstract

Evidence suggests small firms can reap rewards from developing a high level of formal process capability.