Can users live with overconfident or unconfident systems?: a comparison of artificial subtle expressions with human-like expression

Authors:
Takanori Komatsu;Kazuki Kobayashi;Seiji Yamada;Kotaro Funakoshi;Mikio Nakano
Affiliations:
Shinshu University, Ueda, Nagano, Japan;Shinshu University, Nagano, Nagano, Japan;National Institute of Informatics & SOKENDAI, Tokyo, Japan;Honda Research Institute Japan Co., Ltd., Wako, Saitama, Japan;Honda Research Institute Japan Co., Ltd., Wako, Saitama, Japan
Venue:
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Year:
2012

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Abstract

We assume that expressing the levels of confidence using human-like expressions will cause users to have a poorer impression of a system than if artificial subtle expressions (ASEs) were used when the quality of the presented information does not match the expressed level of confidence. We confirmed that this assumption was correct by conducting a psychological experiment.