Understanding effects of time and proximity on collaboration: implications for technologies to support collaborative information seeking

  • Authors:
  • Roberto González-Ibáñez;Muge Haseki;Chirag Shah

  • Affiliations:
  • Rutgers & School of Communication & Information, Rutgers, New Brunswick, New Jersey, USA;School of Communication & Information, Rutgers, New Jersey & School of Communication & Information, Rutgers, New Jersey, New Brunswick, New Jersey, USA;School of Communication & Information, Rutgers & School of Communication & Information, Rutgers, New Brunswick, New Jersey, USA

  • Venue:
  • CHI '12 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2012

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Abstract

We present a user study involving 80 participants in 40 pairs about the implications of four time-space conditions in a collaborative information seeking task, namely: co-located, remotely located with text chat, remotely located with audio chat, and asynchronous. Results suggest that when individuals are co-located, their search behaviors tend to overlap thus affecting their ability to find diverse and useful information. On the other hand, when people are remotely located, the levels of independency and diversity depend upon the richness of the communication channel being used. Finally, when collaborative search is performed asynchronously, team members reach high levels of independency at the cost of effectiveness. These findings are particularly essential in various areas of research and application such as human-computer interaction (HCI) and information retrieval (IR), providing additional knowledge that would enable system designers to provide better support for the information search process of teams.