Keyword clouds: having very little effect on sensemaking in web search engines

  • Authors:
  • Mathew Wilson;Jonathan Hurlock;Max Wilson

  • Affiliations:
  • Swansea University, Swansea, UK;Swansea University, Swansea, UK;Swansea University, Swansea, UK

  • Venue:
  • CHI '12 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2012

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Abstract

Tag clouds are typically presented so that users can actively utilize community-generated metadata to query a collection. This research investigates whether such metadata representations also provide passive support for sensemaking without any direct interaction. Previous work reported potentially significant results from a pilot study of three variations of keyword cloud support (interactive, non-interactive, and absent), built from related query terms. Our full study, however, found no significant differences in learning across the three conditions. We concluded that the sensemaking and learning mainly occurred outside of the search engine, where the keyword cloud no longer provided support. Our future work will study the passive support that may be provided by keyword clouds in more integrated systems like digital libraries.