Design and evaluation of a service-oriented collaborative consumption platform for the elderly

Authors:
Philip Koene;Felix Köbler;Sebastian Esch;Jan Marco Leimeister;Helmut Krcmar
Affiliations:
Technische Universität München, München, Bavaria, Germany;Technische Universität München, München, Bavaria, Germany;Technische Universität München, München, Bavaria, Germany;Kassel University, Kassel, Hesse, Germany;Technische Universität München, München, Bavaria, Germany
Venue:
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Year:
2012

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Abstract

Research indicates that social networking sites can be used to foster social interaction and reduce the risk of social isolation for the elderly demographic segment. Collaborative consumption, a new evolutionary step in SNS, enables the sharing of personal services, thus holding the potential to strengthen social integration and enable an independent lifestyle for the elderly. We therefore developed a local, service-oriented collaborative consumption platform called "Bring Dich ein!" with the purpose of facilitating social interaction across generations as well as the trade of peer-to-peer services. The platform was fully implemented in a participatory development process and evaluated in an extended pilot phase. The qualitative evaluation shows good usability for the elderly and high potential for the proposed concept within the target group.