Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Motivation, Knowledge Transfer, and Organizational Forms
Organization Science
Managing knowledge in distributed projects
Communications of the ACM - Human-computer etiquette
Knowledge Management Strategies: Toward a Taxonomy
Journal of Management Information Systems
Information Systems Journal
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While theories abound concerning knowledge transfer in organisations, little empirical work has been undertaken to assess any possible relationship between repositories of knowledge and those responsible for the use of knowledge. This paper develops a knowledge transfer framework based on an empirical analysis of part of the UK operation of a Fortune 100 corporation, which extends existing knowledge transfer theory. The proposed framework integrates knowledge storage and knowledge administration within a model of effective knowledge transfer. This integrated framework encompasses five components: the actors engaged in the transfer of knowledge, the typology of organisational knowledge that is transferred between the actors, the mechanisms by which the knowledge transfer is carried out, the repositories where explicit knowledge is retained and the knowledge administrator equivalent whose function is to manage and maintain knowledge. The paper concludes that a ‘hybridisation’ of knowledge transfer approach, revealed by the framework, offers some promise in organisational applications. © 2012 Wiley Periodicals, Inc.