Risk assessment in service provider communities

  • Authors:
  • Ioan Petri;Omer F. Rana;Yacine Regzui;Gheorghe Cosmin Silaghi

  • Affiliations:
  • School of Engineering, Cardiff University, UK and Business Information Systems, Babes-Bolyai University, Romania;School of Computer Science & Informatics, Cardiff University, UK;School of Engineering, Cardiff University, UK;Business Information Systems, Babes-Bolyai University, Romania

  • Venue:
  • GECON'11 Proceedings of the 8th international conference on Economics of Grids, Clouds, Systems, and Services
  • Year:
  • 2011

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Abstract

On-line service delivery undertaken between clients and service providers often incurs risks for both the client and the provider, especially when such an exchange takes place in the context of an electronic service market. For the client, the risk involves determining whether the requested service will be delivered on time and based on the previously agreed Service Level Agreement (SLA). Often risk to the client can be mitigated through the use of a penalty clause in an SLA. For the provider, the risk revolves around ensuring that the client will pay the advertised price and more importantly whether the provider will be able to deliver the advertised service to not incur the penalty identified in the SLA. This becomes more significant when the service providers outsource the actual enactment/execution to a data centre --- a trend that has become dominant in recent years, with the emergence of infrastructure providers such as Amazon.com. In this work we investigate the notion of "risk" from a variety of different perspectives and demonstrate how risk to a service owner (who uses an external, third party data centre for service hosting) can be managed more effectively. A simulation based approach is used to validate our findings.