Dynamic allocation of check-in facilities and dynamic assignment of passengers at air terminals

Authors:
Chaug-Ing Hsu;Ching-Cheng Chao;Kun-Yao Shih
Affiliations:
Department of Transportation Technology and Management, National Chiao Tung University, 1001 Ta Hsueh Road, Hsinchu 300, Taiwan, ROC;Department of Shipping and Transportation Management, National Kaohsiung Marine University, Kaohsiung 811, Taiwan, ROC;Department of Transportation Technology and Management, National Chiao Tung University, 1001 Ta Hsueh Road, Hsinchu 300, Taiwan, ROC
Venue:
Computers and Industrial Engineering
Year:
2012

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Abstract

This study explores the dynamic allocation of check-in facilities and dynamic assignment of passengers at air terminals to achieve the objectives of minimizing total waiting time and better utilization of facilities. Taking into consideration different check-in services required by departing passengers, adjustments to allocations are made according to the maximum allowable wait time and the lowest service counter utilization rate allowed for the initial allocation condition. The developed model was validated for its feasibility and applied at the Taoyuan International Airport, Taiwan. The application results showed that dynamic allocation of check-in facilities can both reduce waiting times and increase service counter utilization rates. Such benefits can be further enhanced by dynamic assignment of passengers.