Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Rethinking the concept of user involvement
MIS Quarterly
ICIS '91 Proceedings of the twelfth international conference on Information systems
Qualitative research in information systems
MIS Quarterly
An examination of designer and user perceptions of JAD and the traditional IS design methodology
Information and Management
Empirical research in information systems: the practice of relevance
MIS Quarterly - Special issue on intensive research in information systems
Rigor vs. relevance revisited: response to Benbasat and Zmud
MIS Quarterly - Special issue on intensive research in information systems
Rigor and relevance in MIS research: beyond the approach of positivism alone
MIS Quarterly - Special issue on intensive research in information systems
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Rapid application development (RAD): an empirical review
European Journal of Information Systems
Rapid Development: Taming Wild Software Schedules
Rapid Development: Taming Wild Software Schedules
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Information systems development as emergent socio-technical change: a practice approach
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
User involvement and user satisfaction with information-seeking activity
European Journal of Information Systems - Special section: PACIS 2004
Ethnography and information systems development: Ethnography of, for and within is development
Information and Software Technology
Lightweight methods in heavyweight organizations
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
A case study of customer communication in globally distributed software product development
Proceedings of the 11th International Conference on Product Focused Software
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The evolving nature of development approaches towards Agile development is viewed with some success. However, evidence suggests that not all development environments have evolved with the same alacrity, thus an organization's inherent culture may not match the development approach adopted effecting failure. This paper concerns an innovative, real-world Government IS project that is currently being implemented in the UK that reflects such a situation. The paper looks at the tension that transpired between the bureaucratic project arena and the Agile development approach. It examines stakeholders' behaviour and attitudes borne from a bureaucratic and hierarchical society that were problematic for Agile development. It further explores the issues of conflict and trust that prevented key stakeholders from building and fostering a collaborative and co-operative collective with the Developers that had significant impact. The case study provides evidential insights into the phenomenon of stakeholder control over critical decision-making activities that prevailed over organizational driven strategies that has implications for practice.