Journal of the American Society for Information Science and Technology
Open knowledge management: lessons from the open source revolution
Journal of the American Society for Information Science and Technology
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Collaborative adhocracies and mix-and-match technologies in emergency management
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Online forums supporting grassroots participation in emergency preparedness and response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Community response grids: E-government, social networks, and effective emergency management
Telecommunications Policy
Metcalfe's law, Web 2.0, and the Semantic Web
Web Semantics: Science, Services and Agents on the World Wide Web
Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
VGI as a dynamically updating data source in location-based services in urban environments
Proceedings of the 2nd international workshop on Ubiquitous crowdsouring
ACM Transactions on Computer-Human Interaction (TOCHI)
Disasters seen through Flickr cameras
Proceedings of the Special Workshop on Internet and Disasters
Evaluating emergency response capacity by fuzzy AHP and 2-tuple fuzzy linguistic approach
Expert Systems with Applications: An International Journal
Automatic sub-event detection in emergency management using social media
Proceedings of the 21st international conference companion on World Wide Web
How does social software change knowledge management? Toward a strategic research agenda
The Journal of Strategic Information Systems
Participative Public Policy Making Through Multiple Social Media Platforms Utilization
International Journal of Electronic Government Research
The role of location for family reunification during disasters
Proceedings of the First ACM SIGSPATIAL International Workshop on Use of GIS in Public Health
Evolution of communities on Twitter and the role of their leaders during emergencies
Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
The MoLE project: an international experiment about mobile learning environment
Proceedings of the 31st European Conference on Cognitive Ergonomics
International Journal of E-Politics
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The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agencies that worked in tandem with the Government of Haiti, the United Nations, and many countries from around the globe. Managing this response effort was a complex undertaking that relied extensively on knowledge management systems (KMS). For the first time, however, US government agencies employed social media technologies such as wikis and collaborative workspaces as the main knowledge sharing mechanisms. In this research we present a case study developed through action research of how these social media technologies were used, what influences they made on knowledge sharing, reuse, and decision-making, and how knowledge was effectively (and at times ineffectively) maintained in these systems. First-hand knowledge of the response is used, offering strategies for future deployment of social media and important research questions that remain regarding social media as knowledge management systems, particularly for disaster and emergency management.