Towards a decision tool for choosing a business process maturity model

Authors:
Amy Van Looy;Geert Poels
Affiliations:
Faculty of Business Administration and Public Administration, Department of Management and ICT, Univ. College Ghent, Ghent, Belgium,Faculty of Economics and Business Administration, Department of ...;Faculty of Economics and Business Administration, Department of Management Information Science and Operations Management, Ghent University, Ghent, Belgium
Venue:
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Year:
2012

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Abstract

The importance of maturity models and business process management (BPM) is already recognized, resulting in many business process maturity models (BPMMs) to progress in BPM. Nonetheless, practitioners have no overview of existing BPMMs and their differences, which makes an informed choice difficult. Choosing the right model is, however, important, as our previous research indicated a great diversity of BPMMs. Therefore, we will design a decision tool that organizations can use to select a BPMM that best fits their needs. The current article introduces possible decision criteria for the tool. Furthermore, the methodology and the conceptual model are discussed. It is argued that the final decision tool can be extended with additional criteria and BPMMs, and translated towards other (maturity) models.