Communications of the ACM
WWW-based negotiation support: design, implementation, and use
Decision Support Systems
A Real-Life Experiment in Creating an Agent Marketplace
Software Agents and Soft Computing: Towards Enhancing Machine Intelligence, Concepts and Applications
Agent-based negotiation and decision making for dynamic supply chain formation
Engineering Applications of Artificial Intelligence
The agent-based negotiation process for B2C e-commerce
Expert Systems with Applications: An International Journal
Can automated agents proficiently negotiate with humans?
Communications of the ACM - Amir Pnueli: Ahead of His Time
Design and natural science research on information technology
Decision Support Systems
Design science in information systems research
MIS Quarterly
Design-Type Research in Information Systems: Findings and Practices
Design-Type Research in Information Systems: Findings and Practices
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Negotiation is a flexible mechanism for facilitating effective economic exchanges. Electronic negotiations allow participants to negotiate online and use analytical support tools in making their decisions. Software agents offer the possibility of automating negotiation process using these tools. The purpose of this work is to make progress towards outlining design-theoretical principles for agent-enhanced negotiation systems (AENS). This paper describes an electronic marketplace named DIANA (Deal-making system Incorporating Agents in Negotiations and Auctions) that allows involving software agents in negotiations. It also presents the results of experiments in agent-to-human negotiations. Various types of agents have been configured and paired up with human counterparts for negotiating product sale. The paper discusses the results and presents a set of rules for the design of AENS.