Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Participatory It Design: Designing for Business and Workplace Realities
Participatory It Design: Designing for Business and Workplace Realities
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Participative design and the challenges of large-scale systems: extending the iterative PD approach
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Challenges of participation in large-scale public projects
Proceedings of the 11th Biennial Participatory Design Conference
A framework for service recipient inclusion in community IT projects
Proceedings of the 24th Australian Computer-Human Interaction Conference
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The purpose of the paper is to further our understanding of conditions for participatory design (PD). We base our reflections on an ongoing project to develop new ICT concepts for social innovation to mitigate consequences of the aging society as faced by a Japanese city. MUST was chosen since it is a PD method that has been successfully applied in commercial contexts in the US and in Scandinavia. However, we found that social innovation is a complex new territory for PD, both as to project management issues and in terms of conditions for applying tools and techniques for participatory analysis and design. Especially, we found that identifying and adequately engaging stakeholders to be problematic. The diverse set of user groups, potential customers, and IT-developers could not all be defined at the start. This calls for a different type of iteration than the MUST method suggests. Further, the method presumes the involved stakeholders to be able to spend more time in the project than the stakeholders in this project could commit to.