Proceedings of the 6th international conference on Intelligent user interfaces
Evaluating implicit measures to improve web search
ACM Transactions on Information Systems (TOIS)
Good abandonment in mobile and PC internet search
Proceedings of the 32nd international ACM SIGIR conference on Research and development in information retrieval
Interpreting user inactivity on search results
ECIR'2010 Proceedings of the 32nd European conference on Advances in Information Retrieval
Evaluating bad query abandonment in an iterative SMS-based FAQ retrieval system
Proceedings of the 10th Conference on Open Research Areas in Information Retrieval
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Until recently, the lack of user activity on search results was perceived as a sign of user dissatisfaction from retrieval performance. However, recent studies have reported that some queries might not be followed by clicks to the content of the retrieved results, because the search task can be satisfied in the list of retrieved results the user views without the need to click through them. In this paper, we propose a method for evaluating user satisfaction from the results of searches that are not followed by clickthrough activity to the retrieved results. We found that there is a strong association between some implicit measures of user activity and user's explicit satisfaction judgments. Moreover, we developed a predictive model of user satisfaction based on implicit measures, achieving accuracy up to 86%.