Research Approaches to Mobile Use in the Developing World: A Review of the Literature
The Information Society
Good abandonment in mobile and PC internet search
Proceedings of the 32nd international ACM SIGIR conference on Research and development in information retrieval
Expected reciprocal rank for graded relevance
Proceedings of the 18th ACM conference on Information and knowledge management
SMS based interface for FAQ retrieval
ACL '09 Proceedings of the Joint Conference of the 47th Annual Meeting of the ACL and the 4th International Joint Conference on Natural Language Processing of the AFNLP: Volume 2 - Volume 2
Unsupervised cleansing of noisy text
COLING '10 Proceedings of the 23rd International Conference on Computational Linguistics: Posters
No clicks, no problem: using cursor movements to understand and improve search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interpreting user inactivity on search results
ECIR'2010 Proceedings of the 32nd European conference on Advances in Information Retrieval
Good abandonments in factoid queries
Proceedings of the 21st international conference companion on World Wide Web
Queries without clicks: evaluating retrieval effectiveness based on user feedback
SIGIR '12 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval
On the effect of stopword removal for SMS-Based FAQ retrieval
NLDB'12 Proceedings of the 17th international conference on Applications of Natural Language Processing and Information Systems
Leaving so soon?: understanding and predicting web search abandonment rationales
Proceedings of the 21st ACM international conference on Information and knowledge management
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In this paper, we investigate how many iterations users are willing to tolerate in an iterative Frequently Asked Question (FAQ) system that provides information on HIV/AIDS. This is part of work in progress that aims to develop an automated Frequently Asked Question system that can be used to provide answers on HIV/AIDS related queries to users in Botswana. Our system engages the user in the question answering process by following an iterative interaction approach in order to avoid giving inappropriate answers to the user. Our findings provide us with an indication of how long users are willing to engage with the system. We subsequently use this to develop a novel evaluation metric to use in future developments of the system. As an additional finding, we show that the previous search experience of the users has a significant effect on their future behaviour.