Access, use and impact of rural telecentres: findings from a village-level exploration

Authors:
Maitrayee Mukerji
Affiliations:
Central University of Gujarat, Gandhinagar
Venue:
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Year:
2010

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Abstract

The paper presents the findings of a village level exploration seeking to investigate the pattern of access and use of a telecentre and its services by different socio-economic groups. It also examines how the pattern of access and use is shaped by the characteristics of the village and the telecentre. It puts forth that in a village, households belonging to all socio-economic categories have availed services at the kiosk. However, there is some variation in number and type of services availed by the different socio-economic groups. Further, information and services are primarily generated either by occupational needs (both current and future) or by institutional requirements (again related to either livelihoods or capacity building).