Investigating mobile quality of experience in public transport

Authors:
Pedro Maurício Costa;Jeremy Pitt;João G. Vieira;Teresa Galvão;João Falcão e Cunha
Affiliations:
Imperial College London, London, United Kingdom;Imperial College London, London, United Kingdom;Universidade do Porto, Porto, Portugal;Universidade do Porto, Porto, Portugal;Universidade do Porto, Porto, Portugal
Venue:
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion
Year:
2012

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Abstract

In recent years, mass adoption of increasingly powerful mobile devices and ubiquitous communication networks have paved the way to smart environments. Such environments allow for the collection of user and environment data with the final goal to improve users' experience. In this context a number of opportunities and challenges are presented to Human Computer Interaction. This poster explores Quality of Experience, a subjective aspect of interaction, informally defined as the degree to which a system meets users' expectations. Furthermore, a mobile application was developed for the collection of user and environment data and delivery of personalised services in the context of Public Transport. This application will be used in a real-world environment, to further investigate the factors that have an influence on User eXperience, as well as the delivery of relevant services with the potential to enhance users' journeys while in transit.