Assessing contextual mood in public transport: a pilot study

  • Authors:
  • Pedro Maurício Costa;Jeremy Pitt;Teresa Galvão;João Falcão e Cunha

  • Affiliations:
  • Imperial College London, London, United Kingdom;Imperial College London, London, United Kingdom;Universidade do Porto, Porto, Portugal;Universidade do Porto, Porto, Portugal

  • Venue:
  • Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
  • Year:
  • 2013

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Abstract

In recent years, the technological developments in mobile and communication networks have paved the way for smart environments, whose final goal is to provide users with enhanced experiences. The measure of user experience satisfaction, or quality of experience, may be defined as an affective state in response to a service. Thus, an experiment was devised to explore the relationship between users' affective state and their context, for assessing quality of experience in urban public transport services. A pilot study, conducted to evaluate the feasibility and requirements of such an experiment is presented, leading to a large scale field study.