Mutual knowledge and communicative effectiveness
Intellectual teamwork
Electronic markets and electronic hierarchies
Communications of the ACM
A model-based framework to overlap product development activities
Management Science - Special issue on frontier research in manufacturing and logistics
Distributed Work
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Networks, Diversity, and Productivity: The Social Capital of Corporate R&D Teams
Organization Science
Knowledge Networks: Explaining Effective Knowledge Sharing in Multiunit Companies
Organization Science
Cultural Conflict and Merger Failure: An Experimental Approach
Management Science
Knowledge and Productivity in Technical Support Work
Management Science
Operations Systems with Discretionary Task Completion
Management Science
Annual Review of Information Science and Technology
Juggling on a high wire: Multitasking effects on performance
International Journal of Human-Computer Studies
Adaptive learning in service operations
Decision Support Systems
Valuing Knowledge-Based Initiatives: What We Know and What We Don't Know
International Journal of Knowledge Management
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We econometrically evaluate information worker productivity at a midsize executive recruiting firm and assess whether the knowledge that workers accessed through their electronic communication networks enabled them to multitask more productively. We estimate dynamic panel data models of multitasking, knowledge networks, and productivity using several types of micro-level data: (a) direct observation of more than 125,000 email messages over a period of 10 months; (b) detailed accounting data on individuals' project output and team membership for more than 1,300 projects spanning five years; and (c) survey and interview data about the same workers' IT skills, IT use, and information sharing. We find that (1) more multitasking is associated with more project output, but diminishing marginal returns, and (2) recruiters whose network contacts have heterogeneous knowledge---an even distribution of expertise over many project types---are less productive on average but more productive when juggling diverse multitasking portfolios. These results show how multitasking affects productivity and how knowledge networks, enabled by IT, can improve worker performance. The methods developed can be replicated in other settings, opening new frontiers for research on social networks and IT value.