A Survey on Service Contract

Authors:
Yucong Duan
Affiliations:
-
Venue:
SNPD '12 Proceedings of the 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing
Year:
2012

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Does service composition suffice to define business contracts for IT services in networked organizations

Proceedings of the Fifth International Conference on Management of Emergent Digital EcoSystems

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Abstract

Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of f Quality of data (QoD), Quality of service (QoS), Legal issue, Context, Business term g are introduced to evaluate service contract content. Dimensions of f Description of contract, Monitor/Control, Selection, Matchmaking, Composition g are introduced to evaluate service contract management Based on the survey, we propose possible directions for future efforts.