Towards Formal Modeling of e-Contracts
EDOC '01 Proceedings of the 5th IEEE International Conference on Enterprise Distributed Object Computing
Modelling Communication between Cooperative Systems
CAiSe '95 Proceedings of the 7th International Conference on Advanced Information Systems Engineering
A Three-Layer Architecture for E-Contract Enforcement in an E-Service Environment
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 3 - Volume 3
From Contracts to E-Contracts: Modeling and Enactment
Information Technology and Management
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Communications of the ACM - Services science
Compliance checking between business processes and business contracts
EDOC '06 Proceedings of the 10th IEEE International Enterprise Distributed Object Computing Conference
Bridging the Gap between Legal and Technical Contracts
IEEE Internet Computing
Towards verifying compliance in agent-based web service compositions
Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems - Volume 1
Monitoring Dependencies for SLAs: The MoDe4SLA Approach
SCC '08 Proceedings of the 2008 IEEE International Conference on Services Computing - Volume 1
Towards Verifying Contract Regulated Service Composition
ICWS '08 Proceedings of the 2008 IEEE International Conference on Web Services
Expert Systems with Applications: An International Journal
Evaluating Contract Compatibility for Service Composition in the SeCO2 Framework
ICSOC-ServiceWave '09 Proceedings of the 7th International Joint Conference on Service-Oriented Computing
Collaborative reliability prediction of service-oriented systems
Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering - Volume 1
Extending BPMN for Supporting Customer-Facing Service Quality Requirements
ICWS '10 Proceedings of the 2010 IEEE International Conference on Web Services
A Formal Service Contract Model for Accountable SaaS and Cloud Services
SCC '10 Proceedings of the 2010 IEEE International Conference on Services Computing
Service chain-based business alliance formation in service-oriented architecture
Expert Systems with Applications: An International Journal
A contract layered architecture for regulating cross-organisational business processes
BPM'05 Proceedings of the 3rd international conference on Business Process Management
A Model for Checking Contractual Compliance of Business Interactions
IEEE Transactions on Services Computing
Service Level Composition across Multiple Service Chains
SCC '12 Proceedings of the 2012 IEEE Ninth International Conference on Services Computing
SNPD '12 Proceedings of the 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing
Modelling SLAs Check Points along Multiple Service Chains
DEXA '12 Proceedings of the 2012 23rd International Workshop on Database and Expert Systems Applications
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Currently several enterprises depend on services provided to them by other parties for the realization of their own service offer. The interconnections in terms of services offered and required by companies shape complex systems, called service networks. The new cloud-computing paradigm is stressing the concept of the governance of relationship between IT customers and providers. The relationship is based on Service Level Agreements (SLA) and obligations, described inside contracts between providers and customers. Every customer needs to agree with a SLA in order to lease a new service. SLAs describe provisioning terms and encapsulate QoS characteristics as well as functional properties. Traditionally, providers define SLAs in which they guarantee explicit provisioning service level bounds for an agreed period. In the scientific literature, SLAs are hardly viewed as end-user documents, and merely as automated processes that assist the monitoring and scheduling of resources. In contrast, cloud IT marketplaces treat SLAs as static documents that do not allow for any processing. Moreover, strong diversity exists in how service providers coming from distinct business and socio-economical domains formulate and exercise their provisioning responsibilities. Such issues need to be resolved in order to make SLAs enacting tools for managers and services' providers in order to govern contracts. The contribution of this paper is to discuss some relevant open issues not covered by current contract management approaches and tools. In particular we will explore how service composition, with specific focus on service levels, limits and shapes technical, legal and organizational aspects related to the contract of the composed service.