A frame signature matrix for analysing and comparing interaction design behaviour

Authors:
Richard Blyth;Nicole Schadewitz;Helen Sharp;Mark Woodroffe;Dino Rajah;Ranganai Turugare
Affiliations:
The Open University, Milton Keynes, UK;The Open University, Milton Keynes, UK;The Open University, Milton Keynes, UK;The Open University, Milton Keynes, UK;Botho College, Botho Education Park, Kgale, Gaborone, Botswana;Botho College, Botho Education Park, Kgale, Gaborone, Botswana
Venue:
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
Year:
2012

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Abstract

Protocol studies are an established method to investigate design behaviour. In the context of a project to investigate novice interaction design (ID) behaviour across protocols and cultures, we found that existing design behaviour analysis frameworks did not provide reliable results. This paper describes the development of a new approach to analyse and compare ID behaviour using verbal protocols. We augment Schön's basic design and reflection cycle with construction of a frame signature matrix and analogical categorisation coding. We demonstrate this approach by comparing two protocols of novice interaction designers in Botswana. The initial findings indicate that this approach increases consistency and accuracy of coding, and that there are different degrees of reframing for the design problem and solutions.