A protocol study of novice interaction design behaviour in Botswana: solution-driven interaction design

Authors:
Helen Sharp;Nicole Lotz;Richard Blyth;Mark Woodroffe;Dino Rajah;Turugare Ranganai
Affiliations:
The Open University, Milton Keynes, UK;The Open University, Milton Keynes, UK;The Open University, Milton Keynes, UK;The Open University, Milton Keynes, UK;Botho University, Gaborone, Botswana;Botho University, Gaborone, Botswana
Venue:
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
Year:
2013

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Abstract

Think aloud studies and protocol analysis are well-known in the field of HCI, but most often these studies focus on usability evaluations, or on the use of technology. Rarely are they used to investigate the behaviour of interaction designers. In this paper, we report on a protocol study with novice interaction designers in Botswana. Participants had just completed the design section of an undergraduate module on Interaction Design that actively promotes a problem-driven approach to the design of interactive products, yet the participants behaved in a way that is closer to a solution-driven approach. The module emphasizes user-centred design, prototyping methods to support design development, and evaluating design detail. Yet participants suggest solutions before exploring the context of use, use prototyping methods to capture, rather than to develop, designs, and do not produce detailed designs. In a problem-solving context, some of these behaviours are typical of novices, but in a design context they are also seen in experienced designers. The results presented here reveal the detail of the approach adopted by these students, and contribute to the wider debate concerning the internationalization of HCI education.