The case of the three usability tests: an experience report

Authors:
Katherine Haramundanis
Affiliations:
Hewlett-Packard Co., Westford, USA
Venue:
Proceedings of the 30th ACM international conference on Design of communication
Year:
2012

Citing 3
Cited 0

Heuristic evaluation of user interfaces

CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability testing: what have we overlooked?

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why use screen captures?: an experience report

Proceedings of the 29th ACM international conference on Design of communication

Quantified Score

Hi-index	0.00

Visualization

Abstract

In this paper, we describe three tests used to establish the effectiveness and accuracy of three documents, two for hardware products (affixing labels by customers or customer support to show hardware upgrade status), and one for installation of a software product, usually performed by customers.