Making usable documentation: iterative instructions and media richness

Authors:
Jeremy F. Huston
Affiliations:
Grinbath, Lubbock, TX, USA
Venue:
Proceedings of the 30th ACM international conference on Design of communication
Year:
2012

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Abstract

Providing usable instructional documentation to users requires understanding their needs and best ways to meet those needs. This article reviews the types of instructional documentation for users of the Grinbath EyeGuide eye tracking system and discusses the lessons learned from each iteration of instruction. Media richness played a major role in the effectiveness of the documentation, with richer media providing better instruction for the user.