Enhancing communication and collaboration through integrated internet and intranet architecture

  • Authors:

  • Ganapathy Mani;Juman Byun;Patrizia Cocca

  • Affiliations:

  • George Washington University & Global Environment Facility, The World Bank Group, Washington, DC, USA;Global Environment Facility, The World Bank Group, Washington, DC, USA;Global Environment Facility, The World Bank Group, Washington, DC, USA

  • Venue:
  • Proceedings of the 31st ACM international conference on Design of communication
  • Year:
  • 2013

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Abstract

When it comes to enhancing collaboration and communication in an organization, particular types of technologies with different properties, frameworks and platforms are used to accomplish different types of tasks. These technologies are often disconnected and require separate maintenance and coordination. This system leads to more complex processing and communication that creates confusion in collaboration. It is also time consuming, have little or no flexibility and accumulates data overhead. To address these issues, we propose a new Integrated Internet and Intranet (I3) architecture, information flow models and optimization techniques to streamline the communication and enhance the collaboration. With an efficient Big Data processing design and optimization techniques, we reduce the complexity and enhance the computer-human interaction. Our implementation of this architecture in a non-profit international organization showed significant improvement in communication and collaboration by reducing the number of emails, duplicates of documents, man-hours, and number of steps for each task.