B2B partnership: a win-win solution for the order promising impasse

  • Authors:
  • Tung Bui;Hans-Jürgen Sebastian;Christoph Hempsch

  • Affiliations:
  • University of Hawaii;RWTH Aachen;Deutsche Post DHL

  • Venue:
  • Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
  • Year:
  • 2010

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Abstract

Computer-supported Supply Chain Management (SCM) has helped business partners to significantly improve their cooperation and collaboration along the product lifecycle. There is plenty of reported evidence that suggest inter-firm SCM have helped speed up the cycle time and reduce logistics inefficiencies. However, even with the significant improvement in Internet-driven and inter-firm SCM technologies for supporting make-to-order production, it is not always possible to satisfy the Available-to-Promise (ATP) and Capable-to-Promise (CTP) requirements. This is typically due to the untimely and unmatched production capacity to customer demand leading to dissatisfaction from the customers and the suppliers. We describe a multi-agent-based architecture for automated multi-attribute negotiation in order promising to help search for new solutions until a satisfactory solution is found. We embed multi-attribute multi-utility simulations into a linear program to search for a negotiated solutions when a typical ATP/CTP function of a supply chain management system forces a rejection of a customer order.