ESA: emergency situation awareness via microbloggers

Authors:
Jie Yin;Sarvnaz Karimi;Bella Robinson;Mark Cameron
Affiliations:
CSIRO ICT Centre, Sydney, Australia;CSIRO ICT Centre, Sydney, Australia;CSIRO ICT Centre, Canberra, Australia;CSIRO ICT Centre, Canberra, Australia
Venue:
Proceedings of the 21st ACM international conference on Information and knowledge management
Year:
2012

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Abstract

During a disastrous event, such as an earthquake or river flooding, information on what happened, who was affected and how, where help is needed, and how to aid people who were affected, is crucial. While communication is important in such times of crisis, damage to infrastructure such as telephone lines makes it difficult for authorities and victims to communicate. Microblogging has played a critical role as an important communication platform during crises when other media has failed. We demonstrate our ESA (Emergency Situation Awareness) system that mines microblogs in real-time to extract and visualise useful information about incidents and their impact on the community in order to equip the right authorities and the general public with situational awareness.