IEEE Transactions on Knowledge and Data Engineering
Let's Trust Users It is Their Search
WI-IAT '10 Proceedings of the 2010 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology - Volume 01
Understanding experience using dialogical methods: the case of serendipity
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Search or explore: do you know what you're looking for?
Proceedings of the 23rd Australian Computer-Human Interaction Conference
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Exploring information, as opposed to searching for it, is an activity not well supported in online environments. We present a novel, playful system that supports exploration and we describe an experiment in which we compare participants' use of the system with that of a similar system designed to support searching (a database). Our system lets the user manipulate quite imprecise terms and encourages a broad exploration of the information before selecting a result. The differences between the participant's use of these two systems is analysed and discussed. One outcome is that participants indicated a significantly greater satisfaction with the result they selected from the exploratory system than they did with the search system. Other examples of the use of such an exploratory system are also presented.