Communications of the ACM
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Digital Capital: Harnessing the Power of Business Webs
Digital Capital: Harnessing the Power of Business Webs
Toward a Community-Oriented Design of Internet Platforms
International Journal of Electronic Commerce
International Journal of Web Based Communities
Finding question-answer pairs from online forums
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Older adults' perceptions and experiences of online social support
Interacting with Computers
Content analysis schemes to analyze transcripts of online asynchronous discussion groups: A review
Computers & Education - Methodological issue in researching CSCL
Understanding online knowledge sharing: An interpersonal relationship perspective
Computers & Education
Judging the quality and credibility of information in Internet discussion forums
Journal of the American Society for Information Science and Technology
Analytics on online discussion and commenting services
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction design - Volume Part I
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This study attempts to investigate different types of interactions in online discussion communities (ODCs). Content analysis was performed on a sample of 1,800 messages from six ODCs. The findings suggest that ODC users seemed to be engaged in a combination of online interactions to satisfy human sharing needs such as to share or acquire knowledge, establish a social presence and convey emotions. Moreover, differences could be noted in the extent to which online interactions were observed between support and technical ODCs. Support ODCs refer to relationship communities in which users receive emotional and informational support through expressions of compassion, advice and feedback for better decision making while technical ODCs refers to interest communities whose members are bound together by common interests to share insights and solutions to problems. This study serves as a springboard for researchers to study ODCs from a socio-psychological perspective with a thrust on the social and emotional needs of users and their influence on knowledge sharing. As for practitioners, they can look into creating environments for online communities to meet different sharing needs of users including domain knowledge sharing, social expression and emotional disclosure.