Empathic communities: reaching out across the Web
interactions
Designing trust into online experiences
Communications of the ACM
Audience-specific online community design
Communications of the ACM - Supporting community and building social capital
The Virtual Community: Homesteading on the Electronic Frontier
The Virtual Community: Homesteading on the Electronic Frontier
A Conceptual Framework for Demographic Groups Resistant to Online Community Interaction
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Research-derived web design guidelines for older people
Proceedings of the 7th international ACM SIGACCESS conference on Computers and accessibility
Computer use has no demonstrated impact on the well-being of older adults
International Journal of Human-Computer Studies
Trends, similarities, and differences in the usage of teen and senior public online newsgroups
ACM Transactions on Computer-Human Interaction (TOCHI)
Patterns of empathy in online communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Age differences in online social networking
CHI '08 Extended Abstracts on Human Factors in Computing Systems
ACM Transactions on Accessible Computing (TACCESS)
Analysing online social support between professionals
Proceedings of the 28th Annual European Conference on Cognitive Ergonomics
Beyond knowledge sharing: interactions in online discussion communities
International Journal of Web Based Communities
| Hi-index | 0.00 |
This paper reports an investigation of older adults' needs and preferences concerning online social support. We focused our analysis on seven different aspects of online support: Self disclosure, Deep support, Light support, Community building, Information/Facts, Off topic, and Technical issues. For each aspect we were interested in how older adults perceive this aspect of support, what they think are the similarities and differences of this aspect of support in online settings vs offline settings, and what they perceive are the advantages and disadvantages of communicating this aspect of support online. We did this by conducting detailed interviews with three groups of older adults (31 people in total) with different levels of expertise in using the internet and online communication (older adults who do not use the internet, older adults who use only email, and older adults who participate in online support communities). Interviews were transcribed verbatim and analyzed. Our findings describe older adults' perception of different aspects of support and identify their motivation for turning to online support and the reasons for any reluctance to do so. Thus, our findings give insight into how online support communities could best be utilized to improve older people's experience with online support.